posted this on January 18, 2012 04:30 pm
The most common solution to this is refreshing your browser window while bypassing the cache. Wikipedia has a good writeup on how to do this.
This particular issue can occur for the following reasons:
If refreshing the page using the above instructions does not resolve the issue, please submit a request to our Help Desk. Please be sure to include the following:
Here's an example of the information from whatismybrowser.com we need to help diagnose this issue. This is Firefox 10 on Mac OS X 10.7.
Browser version (full) 10.0 Operating system version (full) 10.7 User agent string Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:10.0) Gecko/20100101 Firefox/10.0
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