FAQs/FAQs and Suggestions/Signing and Sharing Petitions

When I click SIGN, the button spins but my signature is not posted.

Carol Mirakove
posted this on January 18, 2012 04:30 pm

The most common solution to this is refreshing your browser window while bypassing the cache. Wikipedia has a good writeup on how to do this.

This particular issue can occur for the following reasons:

  • The browser timed out before the page was completely finished loading.
  • The internet connection from your provider timed out just as the signature was posting.
  • Our server was interrupted.

If refreshing the page using the above instructions does not resolve the issue, please submit a request to our Help Desk. Please be sure to include the following:

Here's an example of the information from whatismybrowser.com we need to help diagnose this issue. This is Firefox 10 on Mac OS X 10.7.

Browser version (full) 10.0
Operating system version (full) 10.7
User agent string Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:10.0) Gecko/20100101 Firefox/10.0

 
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