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Andra

Andra Roston

aroston@change.org

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Andra articles

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  • All Categories
  • Starting Petitions
  • Managing Petitions
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Refund Policy

Published December 20th, 2022 by Andra Roston

We will issue refunds for anyone unsatisfied with their promotion for any reason within 3 months of the contribution being made. To request a refund, please contact our Support team. We try to show the petition you promote the number of times your contribution covers. In rare certain circumstances, we may not be able to show the petition the exact n

5585 Views 575 Likes 1 min

Signature Count FAQs

Published December 13th, 2022 by Andra Roston

Changing Your Signature Goal Your public signature goal is there to help engage and energize your supporters, and it not meant to signify how many supporters are needed to deem the petition a success. Therefore there is no way to manually change your signature goal - once you get near a milestone goal, we increase your goal to the next one! Once you

1953 Views 14 Likes 1 min

What is Change.org's business model?

Published December 20th, 2022 by Andra Roston

Change.org is not a charity - it is a nonprofit-owned public benefit corporation (PBC.) That means we are dedicated to positive social impact, and our mission and commitment to empowering people everywhere is legally part of the company’s corporate charter. We’re trying to build the most impactful platform for making the change that people anywhere

1122 Views 11 Likes 1 min

Delete Your Petition

Published December 20th, 2022 by Andra Roston

If you would like to permanently delete your petition, please follow the steps below: Send an update to your supporters, letting them know that you are deleting your petition. We encourage you to let them know why, if you feel comfortable to do so. Email us at help@change.org from the email address that you used to start your petition. Please note t

9568 Views 46 Likes 1 min

What are the Change.org group of companies?

Published January 4th, 2023 by Andra Roston

The Change.org Charitable Foundation, Inc. Change.org, PBC Change.org Servicios Promocionales Espana S.L Change.org Global Limited Change.org Worldwide Limited Change.org International Holdings, Inc. Change.org India Private Limited Change.org Development & Promotion Services Canada Inc. Change.org Australia Pty Ltd. Change.Org Pazarlama ve Sati

2137 Views 1 min

Managing your email preferences

Published December 20th, 2022 by Andra Roston

How do I stop receiving emails from Change.org? Change.org hates inbox clutter as much as you do. You can easily choose when you get an email from us by visiting Unsubscribe after logging into your account. You can also manage your email settings, or unsubscribe, from the links at the bottom of the latest received email. If you click the "Unsubscrib

7104 Views 25 Likes 1 min

Why do I see a charge from Change.org?

Published December 20th, 2022 by Andra Roston

There are several reasons that you may see a charge from Change.org on your credit card or bank statement. You have promoted a petition, signed up for a regular monthly contribution or donated to a fundraiser on our platform. Promoting a petition: Change.org has the option for petition supporters to chip in to help promote petitions they care about.

6612 Views 29 Likes 1 min

Membership Program FAQs

Published December 20th, 2022 by Andra Roston

Membership Program Change.org is working towards being powered by members who support keeping our platform free and accessible to all, through our membership program. We ask our most active and committed users to contribute a small amount monthly to help improve and maintain our free site for people everywhere to create change. What do contributions

2548 Views 1 min

Why did you remove my petition?

Published April 25th, 2023 by Andra Roston

As a open platform, we encourage people of all points of view to start a petition, and make the change they'd like to see in the world. We do, however, hold all of our petitions responsible for meeting our Terms of Service and Community Guidelines so we can keep our users safe. If your petition was removed, it is because it violated either our Terms

1070 Views 1 min

Remove Your Signature

Published December 20th, 2022 by Andra Roston

Each time you sign a petition, we verify that you were the signer by sending a confirmation email to your account. The subject line generally begins with “[Petition starter’s name] still needs you, [your name]” At the bottom of the email, you will see the option: ”Didn't sign this petition? Remove your signature”.  To remove your signature, click on

8575 Views 44 Likes 1 min

What does it mean to promote a petition?

Published December 20th, 2022 by Andra Roston

Promoted Petitions are advertisements, allowing you to have your favorite petitions discovered by thousands of potential supporters. Similar to boosted posts on Facebook or sponsored tweets on Twitter, promoted petitions let you pay to show any petition (including your own) to other potential supporters on Change.org or our distribution channels. By

7342 Views 171 Likes 1 min

Reporting Content

Published December 20th, 2022 by Andra Roston

The content on Change.org represents the many opinions of our more than 500 million users. We do not, however, fact-check or endorse any of the campaigns or other user-generated content on our site. As an open platform, anyone can use our platform no matter who they are, where they live, and what they believe. This is why you’ll see an extremely wid

2796 Views 1 min

Sign A Petition

Published December 20th, 2022 by Andra Roston

Signing a petition on Change.org is simple! Once you land on a petition page you’d like to support, you’ll be able to sign the petition on the right hand side. You’ll also be able to leave a comment there - you can let the starter of the petition, and others, know why you are signing the petition! If you’re logged in to your account, you’ll be able

10182 Views 327 Likes 1 min

How to update your payment details or cancel your membership

Published December 20th, 2022 by Andra Roston

If you have signed up for a monthly contribution towards Change.org, you can manage this subscription from within your account. Here are the steps to do this: Log into your Change.org account Click on your name, located in the upper right-hand corner of the page Choose 'Settings' from the drop-down menu.  Select the 'Manage contributions' option The

16722 Views 116 Likes 1 min

How to edit your account and profile information

Published December 20th, 2022 by Andra Roston

There are two places where you can edit your information on Change.org. "Edit Profile" on your "Profile" page will enable you to change your name, bio, location, Change.org shortcut, and language preferences. This controls your public and private information. Settings enables you to change your password, as well as manage your email addresses and an

6642 Views 41 Likes 1 min

Add/Manage A Comment

Published December 20th, 2022 by Andra Roston

Adding a Comment When signing a petition, you’ll have the option to leave a “Reason for Signing” - this is a public comment that allows you to share why you support the campaign! To do this, fill in the box above the “Sign this petition” button and you’re good to go! If you’d like to post a comment on a petition that you’ve already signed, you can b

4880 Views 15 Likes 1 min

Download your signatures

Published December 13th, 2022 by Andra Roston

You will likely want to download your signatures to share with your Decision Maker. This is available no earlier than 24 hours after you’ve created your petition - you will not have the option to download before that. To download your signatures, please follow the steps below: Once you’ve logged into your account, go to your My Petitions page. Use t

6255 Views 25 Likes 1 min

How to reactivate your account

Published December 20th, 2022 by Andra Roston

If you've deactivated your account and would like to reopen it, simply access the Change.org website and sign another petition using the email address associated with your account. If you've received a message that you need to contact Change.org when attempting to log in or you're having any other problems with reopening your account, please reach o

2209 Views 12 Likes 1 min

Setting a Custom URL

Published December 13th, 2022 by Andra Roston

Our custom URL feature allows you to create a vanity URL for your petition - you can make it something easy to remember and share! To create a custom URL: Log into your account and head to your petition’s Dashboard.  In the “Share your petition” section, you’ll see a spot to edit your link. Things to consider: URLs are restricted to at least 10 char

2252 Views 11 Likes 1 min

Why am I receiving emails, or seeing Change.org in the wrong language?

Published December 20th, 2022 by Andra Roston

You can manage the language settings of your account from your Change.org profile. If you are receiving emails in the wrong language, please follow these steps to update this information: Log into your account at Change.org Click on your name or display photo, located at the top-right side of the page Click on "Settings" from the drop-down menu and

2798 Views 15 Likes 1 min

Edit Your Petition

Published December 13th, 2022 by Andra Roston

Please note that you will need to be logged into the account you used to create the petition in order to make changes to its content. Once you’ve logged into your account, go to your My Petitions page. Use the "My Petitions" link at the top of the page OR use the menu on the top right portion of the page: On a desktop device, click on the icon/image

3369 Views 15 Likes 1 min

How can I contact a Petition Starter?

Published January 17th, 2023 by Andra Roston

For privacy and security reasons, we do not give out the contact information of our petition starters. If you'd like to reach out to them, the best way is through a comment on their petition! That way, they'll be able to see your show of support.  Remember that all comments must abide by our Community Guidelines and Terms of Service.

885 Views 10 Likes 1 min

Getting Started

Published December 13th, 2022 by Andra Roston

Here’s a step by step guide on how to start your petition! Decide if your petition is on a local, national, or global scale! No change is too big or too small. Select a topic that best fits your petition. If none of them fit, choose “Other.” Let us know how many people you think you can share your petition with. Don’t worry if it’s only a small numb

2545 Views 17 Likes 1 min

Add/Edit Petition Updates

Published December 13th, 2022 by Andra Roston

Please note that you will need to be logged into the account you used to create the petition in order to send an update, or make changes to existing updates.   Add a Petition Update Click/Tap on the petition for which you'd like to send an update. This will bring you to your dashboard. Scroll down to find the “Update Your Supporters” section and cli

3250 Views 1 min

Sharing A Petition

Published December 13th, 2022 by Andra Roston

Once you’ve published your petition, you’ll want to get people to sign it! You'll want to share your petition with your social networks and others who care about your goal to get the signatures you need to achieve change. On your Petition Dashboard, you’ll see a box that allows you to share your petition. You can use the buttons to share on Facebook

2980 Views 15 Likes 1 min

Common Errors

Published December 13th, 2022 by Andra Roston

Below are some common causes of errors when creating your petition. If you’ve tried the steps below and find you are still getting an error, please reach out to our Support Team who are happy to hep! Timeout Errors Timeout errors are the most common issue, especially if your internet connection isn’t super fast. If this happens to you, close your br

1691 Views 1 min

How can I disagree with a petition?

Published April 21st, 2023 by Andra Roston

Change.org is an open platform, and we invite all points of view to join and support the change they want to see in the world, as long as they are following our Terms of Service and Community Guidelines. That means that sometimes you will come across a petition that you disagree with, and it makes sense that you would want to have your voice heard.

600 Views 1 min

Legal Responsibilities

Published December 13th, 2022 by Andra Roston

Petitions, and all subsequent updates, need to abide by all applicable laws and regulations, including the laws of their country as well as laws with jurisdiction over the petition starter or the petition.  Additionally, please read our Terms of Service and Community Guidelines, as you must agree to these before creating a petition. 

1271 Views 1 min

Payment Processing FAQs

Published December 20th, 2022 by Andra Roston

What payment processors does Change.org use? Stripe and Braintree (for PayPal payments) are the current payment processors used by Change.org. All payments are processed in accordance with each processor's Terms of Service (Stripe's Terms of Service and Braintree's Terms of Service).   Does Change.org save financial information?   No payment informa

1642 Views 25 Likes 1 min

How do I get in touch with the Change.org Legal Department?

Published January 4th, 2023 by Andra Roston

To get in contact with Change.org's Legal Team, please submit questions or concerns through the "Contact Support" button at the top of this page. In addition, please note the following: To contact is about data protection issues, please email us at dpt@change.org To contact us about copyright issues, please email us at copyright@change.org Messages

2424 Views 1 min
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