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Andra Roston
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Smart Images
Published October 5th, 2023 by Andra Roston
What is the Smart Images program? Images are powerful. The goal of Smart Images is to find the best image to help each petition be seen by more people. Specifically, the program continuously tests a variety of petition images, and then chooses the image that drives the most signatures for that petition. How does the Smart Images program work? Change
Membership Program FAQs
Published December 20th, 2022 by Andra Roston
Membership Program Change.org is working towards being powered by members who support keeping our platform free and accessible to all, through our membership program. We ask our most active and committed users to contribute a small amount monthly to help improve and maintain our free site for people everywhere to create change. What do contributions
Common Errors
Published December 13th, 2022 by Andra Roston
Below are some common causes of errors when creating your petition. If you’ve tried the steps below and find you are still getting an error, please reach out to our Support Team who are happy to hep! Timeout Errors Timeout errors are the most common issue, especially if your internet connection isn’t super fast. If this happens to you, close your br
Getting Started
Published December 13th, 2022 by Andra Roston
Here’s a step by step guide on how to start your petition! Decide if your petition is on a local, national, or global scale! No change is too big or too small. Select a topic that best fits your petition. If none of them fit, choose “Other.” Let us know how many people you think you can share your petition with. Don’t worry if it’s only a small numb
Why did you remove my petition?
Published April 25th, 2023 by Andra Roston
As a open platform, we encourage people of all points of view to start a petition, and make the change they'd like to see in the world. We do, however, hold all of our petitions responsible for meeting our Terms of Service and Community Guidelines so we can keep our users safe. If your petition was removed, it is because it violated either our Terms
How to update your payment details or cancel your membership
Published December 20th, 2022 by Andra Roston
If you have signed up for a monthly contribution towards Change.org, you can manage this subscription from within your account. Here are the steps to do this: Login to your Change.org account. If you don't remember your password, please enter the email address you used to sign your petition, and the “forgot password” link. Click on your name, locate
Legal Responsibilities
Published December 13th, 2022 by Andra Roston
Petitions, and all subsequent updates, need to abide by all applicable laws and regulations, including the laws of their country as well as laws with jurisdiction over the petition starter or the petition. Additionally, please read our Terms of Service and Community Guidelines, as you must agree to these before creating a petition.
Delete Your Petition
Published December 20th, 2022 by Andra Roston
If you would like to permanently delete your petition, please follow the steps below: Send an update to your supporters, letting them know that you are deleting your petition. We encourage you to let them know why, if you feel comfortable to do so. Email us at help@change.org from the email address that you used to start your petition. Please note t
Sharing A Petition
Published December 13th, 2022 by Andra Roston
Once you’ve published your petition, you’ll want to get people to sign it! You'll want to share your petition with your social networks and others who care about your goal to get the signatures you need to achieve change. On your Petition Dashboard, you’ll see a box that allows you to share your petition. You can use the buttons to share on Facebook
How to edit your account and profile information
Published December 20th, 2022 by Andra Roston
Once you have logged into your account, you will see your picture in the top right hand corner of the screen. Clicking that will give you a dropdown, and clicking on Settings will allow you to manage your account! From here you can update your location, email address, communication preferences, and your membership! You will also be able to disable y
Why do I see a charge from Change.org?
Published December 20th, 2022 by Andra Roston
There are several reasons that you may see a charge from Change.org on your credit card or bank statement. You have promoted a petition, signed up for a regular monthly contribution or donated to a fundraiser on our platform. Promoting a petition: Change.org has the option for petition supporters to chip in to help promote petitions they care about.
Payment Processing FAQs
Published December 20th, 2022 by Andra Roston
What payment processors does Change.org use? Stripe and Braintree (for PayPal payments) are the current payment processors used by Change.org. All payments are processed in accordance with each processor's Terms of Service (Stripe's Terms of Service and Braintree's Terms of Service). Does Change.org save financial information? No payment informa
Remove Your Signature
Published December 20th, 2022 by Andra Roston
Each time you sign a petition, we verify that you were the signer by sending a confirmation email to your account. The subject line generally begins with “[Petition starter’s name] still needs you, [your name]” At the bottom of the email, you will see the option: ”Didn't sign this petition? Remove your signature”. To remove your signature, click on
Edit Your Petition
Published December 13th, 2022 by Andra Roston
Please note that you will need to be logged into the account you used to create the petition in order to make changes to its content. Once you’ve logged into your account, go to your My Petitions page. Use the "My Petitions" link at the top of the page OR use the menu on the top right portion of the page: On a desktop device, click on the icon/image
Reporting Content
Published December 20th, 2022 by Andra Roston
The content on Change.org represents the many opinions of our more than 500 million users. We do not, however, fact-check or endorse any of the campaigns or other user-generated content on our site. As an open platform, anyone can use our platform no matter who they are, where they live, and what they believe. This is why you’ll see an extremely wid
Managing your email preferences
Published December 20th, 2022 by Andra Roston
How do I stop receiving emails from Change.org? Change.org hates inbox clutter as much as you do. You can easily choose when you get an email from us by visiting Unsubscribe after logging into your account. You can also manage your email settings, or unsubscribe, from the links at the bottom of the latest received email. If you click the "Unsubscrib
Why am I receiving emails, or seeing Change.org in the wrong language?
Published December 20th, 2022 by Andra Roston
You can manage the language settings of your account from your Change.org profile. If you are receiving emails in the wrong language, please follow these steps to update this information: Log into your account at Change.org Click on your name or display photo, located at the top-right side of the page Click on "Settings" from the drop-down menu and
How do I get in touch with the Change.org Legal Department?
Published January 4th, 2023 by Andra Roston
To get in contact with Change.org's Legal Team, please submit questions or concerns through the "Contact Support" button at the top of this page. In addition, please note the following: To contact is about data protection issues, please email us at dpt@change.org To contact us about copyright issues, please email us at copyright@change.org Messages
What does it mean to promote a petition?
Published December 20th, 2022 by Andra Roston
Promoted Petitions are advertisements, allowing you to have your favorite petitions discovered by thousands of potential supporters. Similar to boosted posts on Facebook or sponsored tweets on Twitter, promoted petitions let you pay to show any petition (including your own) to other potential supporters on Change.org or our distribution channels. By
Setting a Custom URL
Published December 13th, 2022 by Andra Roston
Our custom URL feature allows you to create a vanity URL for your petition - you can make it something easy to remember and share! To create a custom URL: Log into your account and head to your petition’s Dashboard. In the “Share your petition” section, you’ll see a spot to edit your link. Things to consider: URLs are restricted to at least 10 char
Download your signatures
Published December 13th, 2022 by Andra Roston
You will likely want to download your signatures to share with your Decision Maker. This is available no earlier than 24 hours after you’ve created your petition - you will not have the option to download before that. To download your signatures, please follow the steps below: Once you’ve logged into your account, go to your My Petitions page. Use t
How can I disagree with a petition?
Published April 21st, 2023 by Andra Roston
Change.org is an open platform, and we invite all points of view to join and support the change they want to see in the world, as long as they are following our Terms of Service and Community Guidelines. That means that sometimes you will come across a petition that you disagree with, and it makes sense that you would want to have your voice heard.
Sign A Petition
Published December 20th, 2022 by Andra Roston
Signing a petition on Change.org is simple! Once you land on a petition page you’d like to support, you’ll be able to sign the petition on the right hand side. You’ll also be able to leave a comment there - you can let the starter of the petition, and others, know why you are signing the petition! If you’re logged in to your account, you’ll be able
Add/Manage A Comment
Published December 20th, 2022 by Andra Roston
Adding a Comment When signing a petition, you’ll have the option to leave a “Reason for Signing” - this is a public comment that allows you to share why you support the campaign! To do this, fill in the box above the “Sign this petition” button and you’re good to go! If you’d like to post a comment on a petition that you’ve already signed, you can b
How to reactivate your account
Published December 20th, 2022 by Andra Roston
If you've deactivated your account and would like to reopen it, simply access the Change.org website and sign another petition using the email address associated with your account. If you've received a message that you need to contact Change.org when attempting to log in or you're having any other problems with reopening your account, please reach o
How can I contact a Petition Starter?
Published January 17th, 2023 by Andra Roston
For privacy and security reasons, we do not give out the contact information of our petition starters. If you'd like to reach out to them, the best way is through a comment on their petition! That way, they'll be able to see your show of support. Remember that all comments must abide by our Community Guidelines and Terms of Service.
Refund Policy
Published December 20th, 2022 by Andra Roston
We will issue refunds for anyone unsatisfied with their promotion for any reason within 3 months of the contribution being made. To request a refund, please contact our Support team. We try to show the petition you promote the number of times your contribution covers. In rare certain circumstances, we may not be able to show the petition the exact n
What are the Change.org group of companies?
Published January 4th, 2023 by Andra Roston
The Change.org Charitable Foundation, Inc. Change.org, PBC Change.org Servicios Promocionales Espana S.L Change.org Global Limited Change.org Worldwide Limited Change.org International Holdings, Inc. Change.org India Private Limited Change.org Development & Promotion Services Canada Inc. Change.org Australia Pty Ltd. Change.Org Pazarlama ve Sati
Signature Count FAQs
Published December 13th, 2022 by Andra Roston
Changing Your Signature Goal Your public signature goal is there to help engage and energize your supporters, and it not meant to signify how many supporters are needed to deem the petition a success. Therefore there is no way to manually change your signature goal - once you get near a milestone goal, we increase your goal to the next one! Once you
What is Change.org's business model?
Published December 20th, 2022 by Andra Roston
Change.org is not a charity - it is a nonprofit-owned public benefit corporation (PBC.) That means we are dedicated to positive social impact, and our mission and commitment to empowering people everywhere is legally part of the company’s corporate charter. We’re trying to build the most impactful platform for making the change that people anywhere
How are petitions recommended on Change.org?
Published February 16th, 2024 by Andra Roston
Recommended petitions appear on the platform based on several factors. Location and language are anchoring factors, meaning that the country you’re accessing Change.org from and the language setting you’re using on the platform are the basis for what you see. With location and language as an established base, the following factors are weighted equal
EU Digital Services Act (DSA)
Published February 16th, 2024 by Andra Roston
Users in the EU Pursuant to DSA Article 24(2), we report that, for the 6 month period ending 17, Aug 2024, there were approximately 10.3 million average monthly active users on Change.org in the European Union. Legal Representative Pursuant to DSA Article 13, we appoint Change.org, Servicios Promocionales España, S.L. as our legal representative in
Add/Edit Petition Updates
Published December 13th, 2022 by Andra Roston
Please note that you will need to be logged into the account you used to create the petition in order to send an update, or make changes to existing updates. Add a Petition Update Click/Tap on the petition for which you'd like to send an update. This will bring you to your dashboard. Scroll down to find the “Update Your Supporters” section and cli
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