Users in the EU

Pursuant to DSA Article 24(2), we report that, for the 6 month period ending 17 Feb 2025, there were approximately 8 million average monthly active users on Change.org in the European Union.
 

Legal Representative

Pursuant to DSA Article 13, we appoint Change.org, Servicios Promocionales España, S.L. as our legal representative in the EU, with postal address Carrer de Santaló, 10, 1st Floor, 08021 Barcelona, Spain. To contact us regarding the DSA, please refer to the points of contact listed below.
 

Points of contact

• EU Member States’ authorities, the European Commission, and the European Board for Digital Services may contact us using this form. English is the preferred language for communication with this point of contact.
• Trusted flaggers may contact us using this form. 
• Trusted flaggers may also report content they believe violates our Community Guidelines or Terms of Service by following these steps.
• Change.org users (petition starters, supporters, and decision makers) may contact us through the "Contact Us" button at the top of this page, or by emailing help@change.org. Users may report content they believe violates our Community Guidelines or Terms of Service by following these steps.

Recommender systems
Pursuant to DSA Article 27, we’ve outlined how petitions are recommended on Change.org here.

Appeals System

Pursuant to DSA Article 20, users in the EU may dispute certain decisions that online platforms make about content and user accounts. If you believe we've mistakenly taken restrictive action on your content account or account, or if you believe we’ve mistakenly not decided to take action on content you’ve reported, you can appeal our decision within six (6) months after we notify you of our decision. To appeal, please follow the link you received in your email.

Reporting

Pursuant to DSA Articles 15 and 24, we’ve published our Transparency Report covering the period from February 17, 2024 to January 31, 2025 here.