Account access and password reset
Table of Contents
If you are having trouble accessing your Change.org account, this article covers the most common scenarios and how to resolve them. Find your situation below and follow the step-by-step guidance to regain access.
Common account access scenarios
Change.org users typically encounter one of these situations when unable to access their account:
● Password unknown: You know your email address but forgot your password
● Account suspended: Your account was suspended for a policy violation
● Forgot which email you used: You cannot remember which email address is linked to your Change.org account
Each scenario has a different resolution process. Read on to find the steps for your specific situation.
Reset your Change.org password (password unknown)
If you know your email address but forgot your password, you can reset it directly on the Change.org website. Do note that in case you deactivated your account in the past, you can first reopen it by signing a new petition with your registered email address.
Steps to reset your password
- Go to the Change.org homepage and click the "Log in" button in the top-right corner of the page.
- On the "Log in or sign up" page, enter your email address and click the "Continue" button. You can also choose to continue with Google or Facebook if you originally signed up that way.
- When prompted to enter your password, click the "Forgot password" link located below the password field.
- Change.org will send a password reset link to your email address. Check your inbox and click the link to create a new password.
Password reset email not arriving
If you requested a password reset but the email has not arrived:
● Check your spam or junk folder for emails from Change.org
● Wait a few minutes, as delivery can sometimes be delayed
● Make sure you entered the correct email address
● If you still cannot find the email, contact Change.org support using your account email address
Received a password reset email you did not request
If you receive a password reset email but did not request it, someone likely entered your email address by mistake when clicking the forgotten password option. You can safely ignore this email. Your password will not change unless you manually click the link and create a new one.
Reactivate a suspended Change.org account
If your Change.org account was suspended for a policy violation, you may be able to recover it by signing a new petition using the same email address. This process can reactivate suspended accounts in some cases.
Steps to recover a suspended account
- Go to Change.org and find any petition you would like to sign
- Sign the petition using the same email address that was associated with your suspended account
- Complete the signature process
If signing a new petition does not reactivate your account, or if you receive a message asking you to contact Change.org when attempting to log in, reach out to the support team for assistance with your specific situation.
Forgot which email you used for your Change.org account
If you cannot remember which email address you used to create your Change.org account, the Change.org support team can help locate it. However, they will need to verify your identity through your payment history.
Payment verification process
If you have made any payments to Change.org (for membership or petition promotion), support can use your payment details to find your account. Before contacting support, gather the following information to help them locate your account quickly:
● Last 4 digits of your card
● Amount and currency of the charge (for example, $5.00 USD)
● Card usage date (the date you made the payment, NOT the date your bank processed the withdrawal - these can differ by several days)
● Card brand (Visa, Mastercard, American Express, Discover, etc.)
● Name used when signing the petition or making the payment
For PayPal users
If you paid using PayPal, provide a screenshot of the payment confirmation email from PayPal instead of card details. This email contains the transaction information that support needs to locate your account.
What if I have not made any payments?
If you have never made a payment to Change.org, try these alternatives:
● Search your email inbox for messages from Change.org to identify which email address received them
● Try common email addresses you use to log in
● Contact Change.org support with any information you remember about your account (such as your name or petitions you signed)
Reactivate a disabled account
If you previously disabled your Change.org account voluntarily and want to use it again, you can reactivate it by visiting the Change.org website and signing another petition with the email address associated with your account. This is different from a suspended account - disabled accounts are ones you chose to deactivate yourself.
If you encounter any problems reopening your account or receive a message to contact Change.org, please reach out to the support team at help@change.org for help.
Update your email address when you no longer have access to the old one
If you cannot access the email address linked to your Change.org account (for example, you lost access to an old email provider), contact Change.org support at help@change.org from any email address you do have access to. Provide the old email address so they can verify your account and help update your contact details.
Common login errors
"Connection error please try again later"
This error message is usually temporary. Wait a few minutes and try logging in again. If the problem persists, try these troubleshooting steps:
● Use a different browser (Change.org works best on Google Chrome)
● Clear your browser cache and cookies
● Disable any VPN or ad blocker
● Check your internet connection
● Restart your computer
If you continue to experience issues after trying these steps, contact Change.org support at help@change.org.
Frequently Asked Questions
The password reset link is not working or takes me to the wrong page - what should I do?
Password reset links expire after a certain period. If the link redirects you to the login page instead of a password reset screen, or simply does not work, request a new password reset from the Change.org login page. Make sure to use the link promptly after receiving it, and check that you are clicking the most recent reset email if you requested multiple resets. Try opening the link in a different browser or an incognito/private window if the problem persists.
Can I log in with Google or Facebook instead of a password?
Yes. If you originally created your Change.org account using Google or Facebook sign-in, you can continue to log in that way. On the login page, click "Continue with Google" or "Continue with Facebook" instead of entering your email and password. This bypasses the need for a Change.org-specific password entirely.